The staff was the friendliest I’ve ever experienced at a hotel. Not just to me and my wife but my young son as well. They were helpful and nice and even when I felt like I was interrupting them, staff serviced me with a smile and assured me it was fine!
Michael
mars 2025
Nice staff and having a balcony
Kayla
avril 2025
The location and facilities were amazing. They had an amazing spa that was perfectly heated. The breakfast was great too. My family truly enjoyed our stay there.
Nichole
décembre 2024
It was the best bang for your buck in Gatlinburg! The facility was clean, in a quiet location still within walking distance from everything, the pool was fantastic and the hot tub was so relaxing! The beds and pillows were comfortable, the shower had great water pressure and the staff was super kind.
Crystal
avril 2024
We stayed almost a week so theres lots to say! The staff was amazing and very welcoming. I had some booking issues and had to make 2 different reservations online, then ended up adding an extra night, too. We were allowed to stay in the same room the entire time instead of making us move around everytime and they handled all my problems with a smile. Heron, the front desk worker at night, needs a raise. He was always smiling, very polite and professional, and fixed my room card every night and never seemed aggravated about it. It was nice to see staff always smiling. The girl with the long hair was also very sweet! The lazy river was nice and the pool and hot tub were great! It was all very clean. I couldn't have picked a better place to stay to celebrate Christmas with my mom, husband, and daughter. Adjoining king suites definitely was the way to go for this trip. The location was wonderful, parking was close and free and didn't have to fight traffic because a trolley stop was right at the hotel. We go to Gatlinburg often and I believe we have found our new favorite place!!
Lashawna
décembre 2023
The hotel is conveniently walking back and forth to the strip in Gatlinburg. Had a indoor pool, and while not fancy, the kids enjoyed it. The staff was friendly. No problems while there.
Kayla
mars 2024
Convenient location, walking distance down to the strip of downtown. Staff was so kind & welcoming. This one man in particular he was so welcoming & always had a smile on his face! The rooms were clean, at least for me. Hot tub was amazing! Breakfast was nice too.
Jessica
janvier 2025
Best location best facilities best breakfast. Having good parking space under roof or outside dedicated space. Travellers who dont have cars can utilize gatlinburg free trolley ride for which bus stop is just in front of hotel. Almost walkable or very near to downtown. Good front desk service. Quick checking and checkout. Overall recommended.
Bhagwat
novembre 2024
It's at a nice location. They have a huge continental breakfast. They have a pool and a lazy river which is great for the kids.
Jodi
avril 2025
The gentleman at the desk at check-in was great. The breakfast was very well stocked,fresh fruit lots to choose from. After reading some of the reviews I was worried about the place being cleaned.. at check-in I ask about the reviews..I was told if I wasn't happy for any reason with the room they would move me to a different room...couldn't ask for more
Bullis
février 2024